Orders & statuses
What every order status means, how long delivery takes and how cancellation works.
Pending
Your order has been accepted but has not entered active delivery yet.
Processing
The provider/system is preparing the order for delivery.
In progress
Delivery has started and the requested quantity is being processed.
Completed
The requested quantity was delivered according to the service's delivery conditions.
Partial
Only part of the requested quantity was delivered.
Canceled
The order will not continue delivery.
Still unresolved? Include your order ID and we will take a look.
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