Refill isn't working

No — both buttons are requests, not instant actions. They notify the provider, who processes them in their own queue (typically 24–72 h for a refill).

Refill only applies when all three are true:

• the order is Completed;
• you are inside the guarantee window (R30, R60…);
• the current count is genuinely below what was delivered.

One refill request per order every 24 hours. Once the window expires, refill is no longer possible for that order.

Check the service name of that order in your history first:

• R30 / R60 / R365 / Lifetime: press Refill — the drop is restored free while the window lasts.
• No Refill ⚠️: the service was sold without guarantee; the drop is not recoverable. Next time pick the refill variant of the same service.

One honest caveat: a major platform update can break sources and temporarily suspend refill even on guaranteed services — it resumes as soon as providers stabilize.