Troubleshooting
Something looks wrong? Diagnose it here before opening a ticket.
My order hasn't started
Your order has been accepted but has not entered active delivery yet.
Refill isn't working
The Refill button is a request to the provider, not an instant action — and it only applies under three conditions.
Cancel isn't working
A cancellation request can take hours and may be rejected if delivery is too advanced.
I used the wrong link
The order starts against a target that cannot receive it: it is lost, with no refund.
I placed a duplicate order
Two active orders on one link overlap their counters: attribution breaks, refills conflict, drops cannot be diagnosed.
Still unresolved? Include your order ID and we will take a look.
Open a ticket